It sounds like a translation from French?
Hello. Unfortunately, like any other communication via Gardener's World, they automatically go into the courier undesirable box and I forget to look in there and have just noticed it.I'm sorry to hear of your problem with the John DeereX950R, but I stick with my previous comments on this wonderful machine. Wet or dry, 2 ft high thick grass interspersed with sticks, shrubs, etc no problem. I have on a couple of occasions completely blocked the chute but this has been entirely my fault as I HAD FORGOTTEN TO HAVE THE ENGINE ON FULL THROTTLE , have you perhaps done the same.........