Problems
granma
Posts: 1,929
For a while now we have had so much loss of the internet.
We are with talktalk it's hit and miss through the day and at night it's a total wipe out.
Admitted we are surrounded by fields , but every one of the six neighbours in a six mile radius and with different providers have the same problems .we are all told its because we are a distance from the substation and surrounded by countryside does nothing to help either .
Are we a minority or are others suffering ?
I am interested to hear not just talktalk users views , but each and every other one .
I'm interested to hear from any others who are with talktalk. , I put this post together at 10-- 30 am .I don't know when it will come through.
I will thank in advance .....Thank You . X
0
Posts
Several have said the messages / reply posts are disappearing ..........a glitch?
I'm with talk talk. Live in a village and less than a mile from the exchange so no real problems. SorrY Can't help.
It is one of the downsides of rural living unfortunately. The further you are from the exchange and cabinet the worse the signal gets, think of it as the further you stand from the fire the less heat you feel. Add in opportunities for line damage from trees etc. and you can end up on a poor line pretty easily.
All of the infrastructure (exchanges, cabinets and lines) is owned and operated by Openreach which although is part of the BT group does not deal with customers directly. You need to contact your service provider to sort out any problems and that can be a real hassle. Although TalkTalk have a poor reputation for customer service they are not alone, just try getting decent support from BT's very offshore call centres!
There are a few checks you can run yourself to see how your line is performing. First one to do is a quiet line test on your phone line. Dial 17070 then select option 2 - if you hear crackling then you have a poor line and should report that as a telephone fault to TalkTalk (don't mention internet at this point). Fixing telephone line faults will automatically improve your internet. If you start by saying your internet service is poor there are far too many ways for them to wriggle out of doing anything by blaming your equipment and wiring.
You can also try this BT site which will check what broadband you should be able to get - http://www.dslchecker.bt.com/adsl/adslchecker.welcome That should show you all of the services and the likely speeds which you are able to get from any supplier, it all comes down the same wires. The results table will probably only show ADSL products as available for you.
I am assuming that services like Virgin cable come nowhere near you so are not an option.
I am with talk talk, rarely have any problems, and havent found anyone cheaper, £4.95 per month for a mobile phone contract, and the customer services are always helpfull. Only thing, quite a few phone calls from ahem abroad folk, saying they are from talk talk and there is a problem with my computer, have reported them to tt.
Thank you very much to everyone , an interesting selection of replies on the thread I started plus loads of help from your pm s.
I always say I am a pensioner (true) and I dont have a computer, they slam the phone down but sometimes I get THREE in a day, the only thing is I do have call barring, and if you dont leave your number you aint meant to get thru, they used to dial something like 9999 etc, now they still get thru with caller details witheld, I dont normally answer it comes up on the phone screen, but if Im sitting here and the sun is t=on it, you cant read it, and its automatic, youre sitting by the phone it rings!!
When I get one of those calls from a "technician" about my windows computer, I always say "Ah yes, is this about the windows scam?" They then fluster about on the phone and insist it's not a scam to which I reply "Oh yes, yes it is and it's very well known about over here". Funnily enough, they always hang up on me
I get them as well and always about 11am. They always say they are from talk talk and are calling about a problem with my broadband. But they always ask for me by the name I was two years ago.
I have a BT Call Guardian phone.
All my contacts can call and my phone will ring as usual. If the caller isn't registered on the phone, then they must announce who they are and press the # key. Only then does my phone ring and the caller name is announced. It's up to me if I take the call or not.
Since getting the phone a year or so ago I have not had a single nuisance call
Billericay - Essex
Knowledge is knowing that a tomato is a fruit.
Wisdom is not putting it in a fruit salad.