Buying a new shed...nightmare

Just wanted to share what's happened to me recently.  After much searching i found a new shed advertised as a six window shed on Argos.  After it was delivered, the weather turned bad so we stored it away.  Three weeks ago we unpacked it and found that they'd sent us a 2 window shed.  And the quality was very poor.  I called Argos who said i had to contact the supplier.  It all became very confusing.  The supplier Kybotech wouldn't help and blamed Argos.  Argos wouldn't help and blamed Kybotech.

Three weeks later and after an absolute nightmare, the shed was finally picked up and returned yesterday.  Now i'm fighting for the refund.  Please beware and if you want to buy items from Argos, please check the item before you buy actually is as advertised. Or don't bother buying from them.  Their customer care is dreadful.  Finally found a really good shed.  Fingers crossed this one is ok.

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  • Jules..........how awfulimage

    If you purchased from Argos, they are the people you had a contract with and therefore they are responsible for the problem.

    It was unfortunate that you didn't check it straight away as presumably you signed for it as a "correct delivery".  I can well understand the weather problem and that you assumed what you ordered had been delivered.

    Stick with harassing Argos for your refund.  Hope your new shed is exactly what you wantimage

  • Hostafan1Hostafan1 Posts: 21,017

    You bought it from Argos, and as such it is with Argos you have a contract. 

    The old sales of goods act has been replaced with the Consumer Rights Act 2015. However the same line :

    "As described  The goods supplied must match any description given to you at the time of purchase. "  applies.

    Argos can take it up with THEIR  supplier, however ARGOS supplied it to you. It's their problem to resolve.

    Devon.
  • Abby2Abby2 Posts: 101

    Sorry to hear you had such a nightmare with Argos.

    Would love to hear where you found the good shed as so many sheds seem to have really poor reviews!

    Hope you get your refund....

     

  • KT53KT53 Posts: 3,434

    With recorded delivery letters you can at least be confident that it has arrived at the correct place.  With e-mail you have no real way to track.  Even the 'read receipt' doesn't actually mean anything, as that can be generated on receipt at the company server.  There is also the black hole of the spam filter which can prevent delivery.

  • I have recent experiences with Argos (sofabed) and Homebase (shed) and both show the poor service that we are meant to accept!

    Argos: sofabed ordered and paid for October.  Delivered beginning of December - broken.  Date for replacement given - they failed to deliver.  New date set for end of January,  subsequently changed to mid February.  They failed to turn up (again).  The contract has been cancelled.  Letters sent to CEO (recorded delivery) elicited no response.  We await collection of defective item and refund + compensation.

    Homebase: Shed: ordered beginning of January.  Delivered with a broken side panel. 

    Three deliveries attempted to replace the broken panel - except they sent the wrong one each time.  Finally they delivered the right one.  And then tried to deliver another one the following day!

    Persistence is required to get things satisfactorily sorted out (and believe me, I'm being very persistent with Argos).  But what an indictment of our "Customer Service".

    If all else fails, the Small Claims Court beckons.  Trading Standards can exert pressure, but they deal with the criminal law rather than consumer law per se.

  • I bought a metal shed of argos 2 years ago had no problems with them , but I do understand with argos I bought a washing machine and it packed in after 2 weeks they wanted to send engineers out so I put it in my van and just took it to the shop and demanded money back managers face was a picture .

  • Full marks to you Jason image

    aym280........having seen other posts mentioning the use of social media for remedying complaints, I think you are correct........rectification seems faster but there are lots of us who don't use Facebook, Twitter et al.

    Seems these companies need to get their act together and look beyond the Social Media........otherwise they will have Jason on their doorstepimage

  • aym....seems like there's quite a few of us who could do with a Jason....either that or we need to learn some tactics from himimage

    Glad you have the DG lot sorted.  IMO, a Brick Wall should come free with every job/purchase......that way at least you can bang your head against it at someone else's cost.image

  • Actually I am awaiting a response from Argos (I chased it by phone and they have promised to contact me this week - their  correspondence department being "a bit behind").  In my letter I gave them ten working days to sort it our or we would take the sofabed to the shop from whence it was ordered and leave it there and bill them for the van, on top of existing claim for compensation. 

    to be continued . . . . . . .

     

  • Lou12Lou12 Posts: 1,150

    My husband slams bad service on twitter too - big companies, especially rail services hate it.

    Argos is one of those shops I never, ever use now - most of their stuff is tat.

    We got all our sheds and our summerhouse on ebay - all top quality and half the price of the shops.

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