My experience of "customer service" .
I have not posted on the forum for a while and am doing so to see if other forum members have felt the same about the shoddy "customer service " I have received this year from online retailers. They range from small specialists, large G/C's and specialist nurseries. Orders have taken ages to arrive and are in poor conditions. Others don't communicate or respond to E-mails. Phone calls result in fob offs and rude replies.
I have waited weeks for refunds and some have not arrived at all. I buy online as I am 70 and do not drive. I do go to local GC's whenever I am offered a lift. What gives these retailers the right to entice us with GLOWING testimonials and take our money and not deliver?
Sadly ,most of them advertise in GW and include T&M; Primrose.co.uk; Crocus; Brookside Nurseries; Carreglefn Nurseries and Jersey Plants.
Am the only one who feels cheated and robbed?