Mail Order Plants - Wrong variety supplied
Greetings Everyone. I am a professional gardener and have been trying to obtain Eryngium Alpinum plants for myself and customers. I ordered 3 roots from Van Meuwen. Once they had started to grow it was obvious they were E. Planum (which I have loads of as it self-seeds in my garden), I complained and replacements were sent, these also turned out to be E. Planum, the third lot arrived and were clearly exactly the same. I got my money back. I then tried Thompson and Morgan, (who are part of the same group apparently) and they too supplied E. Planum, I sent them a photo of the plant in flower and they agreed it was the wrong plant and sent me another couple of roots - guess what? Yes, Eryngium Planum again. Nearly five years has gone by and I still don't have my plants in the garden. How do they get away with it? Either their buyer doesn't recognise one plant from another, or they are being conned by the supplier. Mail Order companies are covered by legislation, and always replace or refund - but what if they advertise a plant that they can't supply in the first place?
Any ideas as to what my next port of call is. I have tried them from seeds about ten times, and although they germinate, they always seem to rot off. E Planum self-seeds into my gravel driveway!