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Boycott Thomson and morgan

Summer!Summer! Posts: 9
in Talkback

appalling customer service , lack of response other than initial 'be in touch'  despite 9 subsequent emails - no common courtesy , poor %  plant/ plug quality -survival rate -  delivery despatch 4 days in transit - didn't acknowledge GW magazine discount and won't refund on query 

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Posts

  • Lily PillyLily Pilly Posts: 3,845

    I had the same experience a few years ago,  won't touch them now.

     

    Weeds are flowers, too, once you get to know them.”
    A A Milne
  • Reluctant_GardenerReluctant_Gardener Posts: 284

    No, I'm not sure the forum is the place for you to recruit people to your cause because you have had an issue with a supplier. 

    Why do you think it's alright to write in the imperative, demanding others join your crusade against a firm?

    I checked your post history. Two posts.

    Perspective please

  • GillianBCGillianBC Posts: 121

    Yep, this is the wrong place.  Try a tweet

  • DovefromaboveDovefromabove Posts: 82,724

    If a company are not honouring GW magazine discounts you should send an email to [email protected]

    “I am not lost, for I know where I am. But however, where I am may be lost.” Winnie the Pooh







  • November MemberNovember Member Posts: 139

    My only gripe with T and M ,who I have bought a lot from in the past, is that they refuse to offer customers PAY PAL.

    I told them this and have not purchased anything from them for the last two years.

    They still flood me with offers that I do not need or want. 

    They do not seem to care and will perhaps fail to compete against more forward thinking rivals.

  • Woodgreen wonderboyWoodgreen wonderboy Posts: 2,322

    I have not used them in years since a similar example of very poor service. Finally asked for a full refund and got one.

    Shame, because I think they once did have a good reputation.

  • Busy-LizzieBusy-Lizzie Posts: 20,912

    There have been quite a lot of complaints about seed and plant companies on this site over the years, especially Van Meuwen and T&M. I don't know if it produces results, apart from getting it off one's chest, but once time someone from Thompson and Morgan did read the post and replied.  http://www.gardenersworld.com/forum/plants/thompson-and-morgan---issues/285006.html 

    Dordogne and Norfolk. Clay in Dordogne, sandy in Norfolk.
  • Thompson MorganThompson Morgan Posts: 43

    Hi,

    I am very sorry to hear of the disappointment so many of our customers have experienced.

    We have recently received an unexpected increased volume of queries into our customer care department and this has unfortunately caused a delay in responding to your queries. I appreciate this is frustrating and I hope that you will accept our apologies for this.

    We appreciate your patience and promise to handle all queries as quickly and efficiently as possible.

    Kind regards

    Natalie.

  • Woodgreen wonderboyWoodgreen wonderboy Posts: 2,322

    Hello Natalie, When I suffered poor service from T&M about 10 years ago this was the excuse trotted out then. It is not acceptable to quote you are busy. It is up to you to have sufficient resources to cope. 

    If I suggested that your advertising should say..." if we are busy we warn you now that we will keep you waiting"  you would think me stupid. However this is effectively what we are experiencing. 

    I wish I had a free packet of seeds for every time I have been told that "we are experiencing an unexpected level of business..." Basically you are under-resourced to satisfy our needs. 

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