Forum home The potting shed

Wrong coal?



  • GemmaJFGemmaJF Posts: 2,286

    Contact the supplier and use the term NOT FIT FOR PURPOSE - with any luck the supplier will know your rights as a consumer and happily remove the wrongly supplied anthracite and provide a full refund. image

  • WelshonionWelshonion Posts: 3,114
    Sorry, but you haven't been duped or fooled, you just agreed to accept the wrong kind of coal. If they said it was anthracite before they dumped it the onus is on you.

    Were you specific about what you wanted when you ordered? If you ordered eggs and they delivered anthracite that is a different thing.

    Anthracite is more expensive too. Lovely stuff in the right place, though most of it is foreign now and has been for many years.
  • GemmaJFGemmaJF Posts: 2,286

    It is is the responsibility of the supplier under the Consumer Credit Act to supply items fit for the purpose intended, hence use the term NOT FIT FOR PURPOSE. image

    Fit for the purpose made known to the trader - Goods must be fit for their general purpose and any particular purpose that a consumer informs a trader about at the time of purchase . For example if you buy a sleeping bag it must work as a sleeping bag. If you make it clear before you buy it that you need it for -40 degree conditions and the trader states it will be suitable then it should be suitable.



  • I agree with Gemma - if the supplier was told the type of stove the fuel was for and he advised that the anthracite was suitable then he was wrong and the onus is on him to replace it - he is the one supposed to have the specialist knowledge. 

    However, if the supplier asked 'do you want anthracite? and customer said 'yes' then the onus is on the customer.

    Woodburners are designed to work with very little draught so that the logs just 'slumber'.

    “I am not lost, for I know where I am. But however, where I am may be lost.” Winnie the Pooh

  • GemmaJFGemmaJF Posts: 2,286

    I've found it doesn't matter too much in practice, one only has to say it is not fit for purpose to get most suppliers to act immediately. 

    If I were to phone up and say, 'that anthracite you supplied me is a bit rubbish, can I have a refund?', they will probably say, 'no'.

    If I phone up and say, 'that anthracite you supplied me is not fit for the purpose we discussed....', they will immediately know that as a caller I am aware of my rights under the Consumer Credit Act and will in 99% of cases sort out the problem.

    Much easier for them than Trading Standards making a visit, any trader these days will know their obligation under the Consumer Credit Act. image

  • Lily PillyLily Pilly Posts: 3,845

    What help you have all been.  Here is an update

    OH and I made a list of all your points and called distributor. ( OH did order eggs and was talked into accepting anthracite in our own coal shed!) Charming girl listened sympathetically then said she had only been working there 2days and would need to speak to a manager who would call us back.  Needless to say still waiting. We don't give up easy and we shall be back onto them tomorrow.

    I also phoned sweep who knows chimney and was reassured flu was ok. He confirmed that we could use it if we mix it. 

    thank you everyone for all advice, what a lovely crowd are on this forumimage


    Weeds are flowers, too, once you get to know them.”
    A A Milne
  • WelshonionWelshonion Posts: 3,114
    Good news. If you didn't get what you originally ordered they should resolve it in your favour.
  • Lily PillyLily Pilly Posts: 3,845

    So, they Did Phone Back!

    they were extremely fair, and after good conversation compromise is.........

    they will drop off 20 bags and 4 full of "eggs" to use meantime

    we will bag up remaining coal which they will replace at face value for correct fuel.

    we are happy to settle for this and pleased it all ended without tears!

    i am certain we got this result because we listed all the points you guys raised!

    thank you allimage anyone around for a wee glass will receive a warm welcome!image


    Weeds are flowers, too, once you get to know them.”
    A A Milne
  • Lupin 1Lupin 1 Posts: 8,916

    Lily P happy you got a result, not a great time to be out of pocket or proper fuel. Amazing wot us simple gardeners know image image

  • WelshonionWelshonion Posts: 3,114
    Ordered a top up of heating oil at 4.45 this evening. Tanker driver rang at 5.45 to say he'll be here at 7.30 am tomorrow. And I'm sure he will be!
Sign In or Register to comment.