Beware of

They are rogue traders and send you dead plants and also they do not reimburse you



  • Are these the ones on the shopping channel?

  • yes

  • sorry for the mis-spelling. I ordered off them a month ago and received items on friday all strawberry runners where dead plum tree with brown leaves still havent received pear tree peach tree out of stock.Ive phoned them 5 times at there premium rate and keep putting me on hold they said an advisor would ring me back so waited in all day and no one contacted me also sent emails with no reply.They said i have to wait until end of september for the peach tree

  • Have they said they wont give you the money back then?

  • yes they told me i would have to wait until end of september for replacement or choose another tree which are now reduced to 9.99 from the 17.99 i paid

  • The DoctorThe Doctor Posts: 177

    This is where i would be talking to trading standards.

  • i am contacting them tomorrow, they also have a facebook page full of complaints

  • The DoctorThe Doctor Posts: 177

    This is on their T&C page

      1. If anything you receive from us is faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the postage if we have requested its return. Please contact us within 7 days to inform us of the problem. In the unlikely event that you are not entirely satisfied with anything, you can still return it in unused condition within 30 days (1 month) for a full refund, although in this case return postage costs are not normally reimbursed. In both cases, before returning anything please contact customer services.
      2. All our plants should reach you in the same excellent condition as they left us. If you are dissatisfied in any way with their condition on delivery, please contact us within 7 days and we will arrange a replacement. Please take a photograph so that there is no doubt as to the plant's condition on arrival and please bear in mind that plants will look different depending on what time of year it is.
      3. This returns policy does not affect your statutory rights.
    1. Plant Guarantee
      1. All our seeds are selected by our own experts to ensure high germination, quality and purity. All plants and bulbs are hand checked before despatch and will be in good condition at the time of delivery and true to type.
      2. Our plants are all guaranteed for 30 days from receipt. If your plant fails to thrive within 30 days, please contact us. We may ask you to send us a photograph of the plant to assist us in determining the cause of the problem (and we may ask you to return the plant to us at our cost), we will then endeavour to replace the item. In the event that a replacement is not available, we will offer you an alternative item or refund you. This guarantee does not include any plants damaged by you due to lack of watering or lack of proper horticultural care. Plants may not be replaced or refunded if the plant care guidelines sent with the plant have not been followed. You will be responsible for the delivery cost of any replacement item.
      3. After 30 days, please contact us if you experience a problem with your plant. We will do our best to offer advice on how to care for the plant, and we may (at our discretion) offer a replacement item (either like for like or alternative item to an equivalent value due to seasonal availability) where a plant has failed to thrive. In those circumstances all you have to do is pay the postage and packaging charge for the replacement item.
      4. This undertaking is in addition to your statutory rights
  • lol what a load of bull

  • I fell foul of these last year,  I ordered some plants £34.00 worth through Ideal World,  after 3 weeks from dispatch the plant turned up in dreadful state so I took photo's of them all and sent the to Ideal World and they actually refunded my money in total including the p+p,  so  I would give them a very very wide berth.

  • To be honest i cant beleive they are still in business

  • I totally agree with threads like this being started to expose these companies. Bad publicity is the only thing that will eradicate them.

  • Gracie5Gracie5 Posts: 125

    I manage to find a lot of the more unusual plants I need for wildlife gardening on Ebay, there are some good honest fellow gardener's selling good quality plants and seeds. Just make sure you read the review ratings before you buy. 

  • KezzaKezza Posts: 90

    I ordered off these guys a good few years back, out of a magazine - the mini orchard collection, apple tree, pear tree, plum tree with free cherry tree.  All went through a couple of harsh scottish winters in pots outside, but the only one to survive was the pear, which is now planted in my garden, is very healthy at 6ft tall, with lots of leaves but no flowers or fruit this year.  However, I did e-mail the company a couple of months back to ask for replacement for the trees that didn't grow, as I swear when I ordered they offered a lifetime guarantee on the trees.  As with poor Kevin above, absolutely no response from the company, so I shan't bother ordering from them again.  We live and learn.  At least the pear tree's growing well, but at £29.99 (a few years back) - a tad dear me thinksimage

  • I bought from them once it was a special offer on strawberrys. I have useualy avoided them because of the high postal charges  usualy around £9.  the strawberrys arrived after 4 weeks in an awful state managed to save most of them but i agree withGracie go on ebay i have a few sellers saved that have always suplied briliant plants ,sometimes in smaller quantities and allways for less money .but be careful read descriptions and stick to sellers with good feedback.

  • Hi christopher2 i paid by debit card and they took the money out the day after.

    Hi harrogate garden designs i am too currently unemployed due to heart attack  so i took on an allotment to try and keep myself healthy im only 39 lol ,i wish you well in your new venture and thank you to everyone for your advice and kind comments

  • sotongeoffsotongeoff Posts: 9,806
    christopher2 wrote (see)
    Can't we have a name n shame campaign? It can't be illegal if it's truthful a d it will forewarn us all when we consider buying from these companies

    Mmm-not sure about that -I would be happier if people could make recommendations when things go right as you did in an earlier posting- the trouble is you will hear about bad experiences but not good ones

    The problem is with companies like this is that if they don't respond to e-mails etc they will not respond to an opportunity to reply to complaints on an open forum like this which perhaps would help to redress the balance-didn't posters have similar complaints about Parkers a few weeks back and then about a T&M offer.

    It is more a case of buyer aware and if something looks like a bargain it probably isn't -I think paying by credit card only gives you protection if the purchase totals over £100-so in most cases you are stuck if you can't get a refund direct.

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