Tree surgeons not getting to root of problem!
Hi all, Back in July, I got a reputable local company to (very sadly) cut down my willow tree which had cracked and was dangerous. They got permission from the local council (I live in a conservation area)came and did a great job, felling tree and grinding out the stump.
A few days later when I was levelling the ground as it sat proud of the rest of the lawn I discovered a large root which must have been at the edge of the trunk, hidden beneath the soil - over 6" across which remained and is impossible to dig out. I rang the company and asked them to come back and gring out the root. I have continued to ring them once a week throughout the summer leaving a message with the tree surgeon's father (who does the paperwork) - no one has got back to me.
I rang again today and told him that enough was enough that I am a reasonable person but I have reached my limit. I now feel I need to write a letter as everything so far has been over the phone and therefore not documented....my question is, where can I go from here - I have nothing in writing - it was a verbal quote, I paid cash... this company is employed by local councils to do their tree felling after storms etc. so they are not cowboys, though things are looking very Western like from where I stand at the moment!!
Any advice welcome, thanks.