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Parkers
Lulu The Lurcher
Posts: 258
in Talkback
I sent a very polite email to Parkers to let them know that out of the 6 climbers I purchased last year 2 were stone dead and had never shown any sign of life and 1 other was sickly and hadn't flowered. Here is their response
Thank you for your recent enquiry, we are sorry to hear of your disappointment with the roses supplied. Unfortunately you are now out of guarantee to claim against the failures as we had to be notified before 1 August 2014 on any failures.
Apologies for any inconvenience caused
Bloody cheek! They won't get any more of my money
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Posts
I have never used Parkers especially after the reviews of their quality and customer service from a majority of user of this forum. Try the Good Guys thread Lulu, there are numerous suppliers of plants on there which recommend good quality and service. It's a pity Parkers and others don't read and take note of what is being said about them on this site, and I continue to wonder why the GW team fail to take note of the reviews of some of their 'Partner Offers' and the quality they provide, which IMHO is in some cases questionable.
Thanks Dave. I'll have a look at that. Their arrogance is astounding but I suppose there will always be a new supply of unwitting customers coming along so why should they care
I think knowing Parkers' system helps though. If you claim within the guarantee period, they will give you a full refund without quibble. I use them often and find their communication and service excellent.
Me too Charlie, I think that you would know well within a year whether your plants have died.
I only ever use Parkers, then only their sale stuff, my garden has some fantastic plants that all only cost 1.99, and bearing in mind I have only been doing this garden for 2 years, thats pretty good going.
Hi Lyn I received the plants and planted them the day of receipt in November
Hi Lulu, I had the same experience with parkers.I ordered some ornamental poppies.I didn't know they wouldn't be the actual plants .they were dried up bits in a lot of what I know now was crushed root .there was nothing to it.i phoned them and said I was not happy I was told to plant them as they were now dormant and next year I would have beautiful plants. Earlier this year I let them know there were no signs of anything coming up.apparently I should have asked for a refund months before .so by the sound of it they expect you to keep a check on them from the time you plant them and not by the time they should be coming up from the ground or not in this case.is there a complaints thingy we can complain to I wonder ?
Doesit tell you in the catalogue that there is a time limit .I thought I'd seen the guarantee but sure it isn't specified with a set time allowance
I've just been looking on Buckingham Nursery's website and they have a similar disclaimer so perhaps it is not uncommon.
I've just emailed them about a sea buckthorn I bought off them last Nov. To be fair I noticed it was dead some while ago but kept forgetting to contact them. It says they will consider claims up until Aug and usually offer half price replacements
I got a replacement plant off Coblands earlier this year though - they have a one year guarantee on hardy plants.