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Parkers

I sent a very polite email to Parkers to let them know that out of the 6 climbers I purchased last year 2 were stone dead and had never shown any sign of life and 1 other was sickly and hadn't flowered. Here is their response

Thank you for your recent enquiry, we are sorry to hear of your disappointment with the roses supplied. Unfortunately you are now out of guarantee to claim against the failures as we had to be notified before 1 August 2014 on any failures.

Apologies for any inconvenience caused

Bloody cheek! They won't get any more of my moneyimage

Posts

  • Dave MorganDave Morgan Posts: 3,123

    I have never used Parkers especially after the reviews of their quality and customer service from a majority of user of this forum. Try the Good Guys thread Lulu, there are numerous suppliers of plants on there which recommend good quality and service. It's a pity Parkers  and others don't read and take note of what is being said about them on this site, and I continue to wonder why the GW team fail to take note of the reviews of some of their 'Partner Offers' and the quality they provide, which IMHO is in some cases questionable.

  • Thanks Dave. I'll have a look at that. Their arrogance is astounding but I suppose there will always be a new supply of unwitting customers coming along so why should they care image

  • CharleyDCharleyD Posts: 440

    I think knowing Parkers' system helps though.  If you claim within the guarantee period, they will give you a full refund without quibble.  I use them often and find their communication and service excellent. 

  • LynLyn DevonPosts: 16,554

    Me too Charlie, I think that you would know well within a year whether your plants have died.

    I only ever use Parkers, then only their sale stuff, my garden has some fantastic plants that all only cost 1.99, and bearing in mind I have only been doing this garden for 2 years, thats pretty good going.

    Gardening on the wild, windy west side of Dartmoor. 

  • Hi Lyn I received the plants and planted them the day of receipt in November image

  • Lulu......that's a shame you couldn't let them know earlier.

    I must admit that when I have used Parkers I haven't had a problem.  When I purchased some strawberry plants last year, I contacted them because I only received 20 plants rather than the 25 offered.  I received another pack of 25 plants within a week with no questions asked. I also bought a Rose "Zepherine Drouhin" from them.....it was only £5 (probably a third at least cheaper than a good rose supplier ) and so I was prepared to grow it on.  I'm happy to say that it is a nice plant and has flowered well for it's size this year.

    Admittedly that is not quite the same problem as the one you describe and presumably your plants were dispatched whilst dormant.  I'd be inclined to think if no growth showed in Spring, that would have been the time to query things. I hope at least some of your Roses survived and are doing okimage

  • granmagranma Posts: 1,879

    Hi  Lulu, I had the same experience with parkers.I ordered some ornamental poppies.I didn't  know they wouldn't be the actual plants .they were dried up bits in a lot of what I know  now was crushed root .there was nothing to it.i phoned them and said I was not happy I was told to plant them as they were now dormant and next year I would have beautiful plants.  Earlier this year I let them know there were no signs of anything coming up.apparently I should have asked for a refund months before .so by the sound of it  they expect you to keep a check on them from the time you plant them and  not by the time they should be coming up from the ground or not in this case.is there a complaints thingy we can complain to I wonder ?

  • bekkie hughesbekkie hughes Posts: 5,294
    Ive used them as i cant resist the cheapo section! Very mixed, had many dissapointments, but the trachelospurmum jasminoides were fab, i would say as a company, they are ropy, but you can get lucky image
  • granmagranma Posts: 1,879

    Doesit tell you in the catalogue that there is a time limit .I thought I'd seen the guarantee but sure it isn't specified with a set time allowance

  • Victoria SpongeVictoria Sponge WearsidePosts: 2,915

    I've just been looking on Buckingham Nursery's website and they have a similar disclaimer so perhaps it is not uncommon. 

    I've just emailed them about a sea buckthorn I bought off them last Nov. To be fair I noticed it was dead some while ago but kept forgetting to contact them. It says they will consider claims up until Aug and usually offer half price replacementsimage

    I got a replacement plant off Coblands earlier this year though - they have a one year guarantee on hardy plants. 

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