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Butterfly Palm dying????

Please help

 

I bought a flourishing, beautiful, green, full, butterfly palm about two months ago.  A couple of weeks ago I noticed what looks like whitefly on the bottom stems, and on the underside of some leaves.  The tips are all going dry and brown, and a couple of stems have gone black - it looks 'ill' and thin now compared to when I bought it.

Am I doing something wrong or is it diseased?

Thanks, Jenny

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