how on earth do you order items using the gw mag codes. tried everything without sucess. HELP1
Hello ahale55, I'm very sorry to hear that you're having trouble placing your order. Please either email firstname.lastname@example.org or phone 020 8433 1113 and we'll get that sorted out for you. Many thanks.
Glad to see that I am not the only one who appears to have problems placing orders with Thompson & Morgan company on line!
The only way I can place an order is by using snail mail!
So much for the modern age and computers.
Is there some magic way to use this site????
did get an e mail from company which enabled access to one page but others still blocked. why?
Hello ahale55 and Eileen. I'm very sorry you're still having problems. We can sort this out for you, but we'll need a little bit more detail about the problem. Please email us at email@example.com with your phone number, and a brief explanation of the problem you're experiencing, then somebody will call and help you resolve the problem.
You're not the only ones that have had issues with ordering on TM website, I had a right pickle ordering some of the offers. I've found that if you type in the order code as advertised in the magazine (e.g GW603) after the www.thomson..../ bit (as it appears in the magazine) then you go straight to the right page. My problem was that you have to pay for the offers individually for them to be reduced - the order I did for the recent offers ended up changing from just over £12 to £54! To be fair the people at the end of the phone have been really helpful (although it did take 5 attempts at phone calls to sort it out). Maybe the magazine could reflect this when printing the information about the order - I've already suggested this to TM too. Hope that this helps.
I am a subscriber and was wondering is the bulb offers free or otherwise not available to residents in Ireland?
I have also had difficulty in accessing T&M offers with promotional codes - often just giving up. Thank you, subscribers, for highlighting this problem and I am confident that between Gardeners' World and T&M, we will get over this 'glitch'
Sadly the winter pansy plugs I had delivered last August and which were immediately potted- on failed to grow at all. I wonder if anyone else had problems with these plants.
I did have a problem when placing an order with T & M through Gardener's world in as much as they charged me P & P when the offer had stated 'free postage' - however I must say that I emailed them explaining what the problem was (there didn't appear to be a code to enter at checkout) and they refunded my postage - so thank you T & M
this appears to have opened a can of worms but typing www.thompson-morgan.com/GWS606 into firefox is still rejected so no real progress has been made. new mag arrived today dont khow whether to try offers in there or not bother.