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Where NOT to order from online

I'm SO disappointed. I recently went down to RHS Wisley to buy plants. I bought quite a few but there were others I decided to have a think about and do more research on first. Having done so, rather than make the journey back there, I decided to order from the Telegraph Garden shop online and have them delivered. What a mistake! The plants I bought from Wisley are lovely but I am HUGELY disappointed in what turned up from the Telegraph garden shop. Some of the plants are very poor quality, and the rose I ordered is a really sorry lopsided wonky thing which turned up in a bashed collapsed box. I'm suspicious that it is even what it it supposed to be and I think it may have been mislabelled. The rose I ordered is practically thornless, but what turned up has huge fat thorns all over. They were completely unhelpful when I called them up and suggested I post it back to them at my expense to get a refund. It would have cost me more than that to post it to them! Anyway, I have learnt my lesson the hard way so I wanted to give other people the chance not to make the same mistake as me.



  • ps I told them that I was surprised they didn't care more about their reputation and that I was going to post my view of them online. I just got a call back from them (surprise surprise...), now offering to collect it from me instead of me having to pay. Which is better, but frankly it's still a complete pain as I still need a rose for that spot. The courier would probably cost them as much as the plant, so I think decent customer service would just refund the cost without quibbling and tell you to keep it anyway. That way, I could plant it, and if it is disappointing I wouldn't mind because I wouldn't have wasted money on it. Otherwise if I send it back it's going to cost me a lot more to order another one elsewhere and have to pay a fixed delivery cost just for one rose. Grrrr.

  • FleurisaFleurisa Posts: 779

    I have ordered from Crocus and Knoll gardens and the plants that arrived were in good condition and well packaged. Have a look and see if they do what you want.

  • Don't forget the RHS give a 2 year guarantee on plants. I bought a Holly from them. Planted it as recommended, and it just died. I took it back and bought a totally different shrub, no hassle.Mind you as per norm with me, bought more than the original price. Can't resist plants, have too many for my garden already, but still buying, and giving away or selling for charities.

  • ElusiveElusive Posts: 992

    I always like to go the garden centre to see what I'm buying. I do not trust any online company for live plants whatsoever. :P

  • Verdun - Unwins are great for plugs - I have some really lovely primrose

    and cowslip plugs planted up which they sent a few weeks ago in really

    great packaging.  Hopefully they'll survive the winter!

  • Jim MacdJim Macd Posts: 750

    I would use David Austin Roses, there are others but above all use a specialist. I won't ever use a big company that does everything ever again. The bigger the company the smaller you are in relation and that's not a good place. I won't name and shame my one just yet because they are still sorting it. If they don't sort it by COP tomorrow though I will anyway. I wouldn't mind I'd had a few other orders from them so I was getting lax. The RHS site is good but they are very expensive.

  • Emma1978Emma1978 Posts: 201

    I would never EVER shop from J Parkers EVER AGAIN!!!!

  • SalinoSalino Posts: 1,609

    ..both RHS Wisley online and Telegraph Garden Shop use Crocus to supply their says on their terms and conditions...

    ... it might be better in future to order direct from them...


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