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bought 10 litre plant but received 7 lt. sellers says its a 10 lt in a 7lt ??

i bought a 10 litre orange tree plant off a online internet site for £80.99.

£65.99 plus £15 post .


for some reason it took about 2 months to arrive.

i received it last week and it looked small to me for the price i paid.

i done some sums and found out the pot size is 7 litre not 10 litre.

the plant also has a tag saying clt 7 which i am guessing is saying it is 7 litre.

i emailed both the site owners saying it was 7 litre but had no reply so i emailed again not long ago and they emailed back saying this,

Thank you for your email concerning your plant. In general we use pot size as a
guide only as quite often a supplier will put a plant in a larger pot and sell
it for more, however I can assure you it would be the same size plant in real


i get what they are saying but still don,t really understand...

should i not get a tree in a 10 litre pot if i paid for one.

surely if a plant is in a 7 litre pot then it is a 7 litre size and not a 10 litre??

thank you for any answers in advance



  • DovefromaboveDovefromabove Central Norfolk UKPosts: 60,503

    If it is not as described, and you are not satisfied then contact your local Trading Standards Office directly. 

    “I am not lost, for I know where I am. But however, where I am may be lost.” Winnie the Pooh

  • Dave MorganDave Morgan Posts: 3,123

    Did they give you an idea of the size of the tree you would be paying for?

    Pot size doesnt really matter, although under the trade descriptions act they should supply as they advertise.

  • dd1965dd1965 Posts: 3

    thank you for the replies.

    no size was given for each tree, just pot size in litres.

    on their site the smallest tree/pot size they sell is 10 litre....yet i received a 7 litre.

    would there be much difference between a 7 and 10 litre tree?

    £80 just seams very expensive for the size of the tree i received. they are about half that price at my garden center.

  • Pete.8Pete.8 Billericay, EssexPosts: 5,456

    I ordered some geranium plug plants and euphoriba from Telegraph Online (£32 total).
    When they arrived, 2 of the geraniums were dead, the rest were (and still are) fine. I emailed Telegraph Online twice over 2 weeks and got no reply.
    As I bought on-line I contacted my card provider and explained the problem.

    Within a few days they credited my account with the full amount £32. (So I got refunded for both the euphorbias - which were all fine, and the geraniums)

    Def worth contacing your card provider.

    Good luck!

    Knowledge is knowing that a tomato is a fruit.
    Wisdom is not putting it in a fruit salad.
  • Jim MacdJim Macd Posts: 750

     I can understand what the seller is saying, however I have had similar problems, however the plant was in the pot described however when I went to plant the tree all the soil fell off leaving a much smaller root ball. You are essentially buying the root when you buy a plant, that is, that is what is going to determine the potential for the plant. I would contact the seller again and tell them exactly what you expect from them. If they don't provide a satisfactory response then contact your card provider. You should at least give the seller a chance to put it right first. Though I do respect you have already contacted them.


  • The seller has a LEGAL OBLIGATION to correctly advertise their goods.  If they advertise a 10ltr pot then it must come in a 10 litre pot!  There are many companies who thrive on misleading customers knowing that they don't want to cause a fuss.  It is likely that they have purchased the plants from a nursery at 7ltr pot prices.  Even the 7 litre pot costs less to buy than the 10 litre, the soil costs less, the courier charges are less, packaging is less etc etc.

    You are covered by the sale of goods act.  The government advice to retailers says: 

    You are responsible for the goods you sell and if a customer returns an item they purchased from you because it

    • does not match the description

    you (not the manufacturer or supplier) are legally obliged to resolve the matter with the customer at any time for up to six years from the date of purchase, or in Scotland for up to five years from the discovery of the problem.

    Any refund, repair or replacement you arrange with your customer relating to faulty goods (this includes incorrectly described) must not cause them too much inconvenience and you will have to pay for other costs, for example, collection or delivery.

    If you disagree with a customer’s claim, you can ask if they are willing for you to send the item to a third party or the manufacturer for inspection. If the customer agrees you can do this, it is important to remember that the goods must not be damaged during this process.

  • dd1965dd1965 Posts: 3

    thank you everyone.

    if anyone is interested then here is my 2 emails and 2 replys from the company.


    my email i sent them---hello, it said on your site that pot size will be 10 does not say pot size is a guide.

    ..the tree is very small for the price paid.....I did pay for a 10 litre not a small 7 litre..

    please can you send me a larger size 10 litre that was paid for...

    I paid for a 10 litre as I wanted a larger tree and instead you have sent me a 7 litre which is not much off half the size I ordered and paid for.

     .I really don,t understand what you are saying about supplier putting plant in smaller pot....

    I could understand a 7 litre put in a larger pot but how do you take a larger plant and put it in a smaller pot ....and why on earth would anyone do that????


    so please can you send me the larger tree that I paid for and please can you email me back asap..thank you..




    this is their reply..----Thank you for your email concerning your plant. In general we use pot size as a
    guide only as quite often a supplier will put a plant in a larger pot and sell
    it for more, however I can assure you it would be the same size plant in real


    i emailed them again and recieved this reply...i don,t understand what they are saying???

    Thank you for your email


    I understand your point but must correct you on one issue it did say that a supplier will put a plant in a LARGER POT, I can assure you the size of the plant above ground is the same.


    i  have just emailed again and i am awaiting another reply from them

    i told them that i can understand suppliers puting a smaller tree in a larger pot so they can sell it at a bigger price but cant understand why on earth someone would put a larger tree in a smaller pot??


    ..they seem to be a bad company  , i placed my order with them in june for a pomegranate tree.

    they emailed me telling me it would be with me in 2-3 weeks times but it never arrived..i emailed them loads of times and never had replys so i phoned quite a few times and was promised it would be sorted but never was.

    i was eventually told in september that they are out of stock.

    i asked for refund but had no reply so i phoned up and was told to email their accounts dept for a refund

    i done that but email said something about taking a month before they get round to answering it so i decided instead to buy a citrus tree instead of getting a refund..

    tree was ordered and i thought i would have it in a few days but then the problems started again.

    tree was meant to arrive one day but did not so i got in touch and was told they had a problem with courier and they said ,, to be honest i dont know when it will be delivered,,.

    anyway tree eventually arrived but it is a 7 litre and not a 10 litre...

    ....they keep saying to me that suppliers put smaller trees in bigger pots.

    but my tree if it is a 10 litre as they are saying has been put in a smaller pot..

    its just stupid what they are saying...


  • DovefromaboveDovefromabove Central Norfolk UKPosts: 60,503

    The carrier probably charges by weight - a smaller pot will cost them less to send to you - however that does not mean they should do it.  

    If the tree is of a size to be in a 10litre pot then it can't have been put into a smaller pot without the roots having been trimmed. I would expect a citrus tree in a 10litre pot to be fairly substantial - if you don't think you've got the tree you paid for tell them you want either

    1. a refund of a proportion of your payment (30% would seem reasonable to me - think the pot you got is that much smaller than the pot they told you they were sending).  Or
    2. a total refund of your payment plus shipping costs and labels and courier details so you can return the tree to them.

    Tell them that failure to comply with your request will leave you with no alternative but to pass the matter to your local Trading Standards Officer.  

    Send them this information by email, but also send them a paper copy by Recorded Delivery with a copy sent to Tradng Standards. 


    “I am not lost, for I know where I am. But however, where I am may be lost.” Winnie the Pooh

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