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Current problems with forum and login

Daniel HaynesDaniel Haynes Posts: 379 admin
in The potting shed

Hello everyone,

An update of sorts on the problems we're currently having with the site cache, which is causing forum threads to not display the latest posts, private messages to not update and the login status to behave erratically...

The technical team are hoping to have a fix for the issues by tomorrow afternoon (Thursday 25th September). In the meantime, the only 'workaround' is to perform a 'hard refresh' of your temporary browser files (with your browser as the active window):

On a PC: simultaneously press the Ctrl and F5 keys

On a mac: simultaneously press the Cmd and R keys

iPad/iPhone: you can clear history, cookies and data within Settings Safari

This will hopefully cause the forum threads to update, and your private messages, although I can't guarantee it will work for all users.

Sorry for this, I realise it's a complete pain. Fingers crossed for a full fix by tomorrow afternoon - I'll keep you updated.

Daniel Haynes
Editor, gardenersworld.com

 

«13

Posts

  • XX Posts: 707

    Thanks Daniel, still a bit glitchy on Ipad but a bit better for now.

  • FairygirlFairygirl west central ScotlandPosts: 25,251

    Thanks Daniel image

    It's a place where beautiful isn't enough of a word....


  • SwissSueSwissSue Posts: 1,447

    Thanks Daniel, emptying the cache worked!

  • Daniel HaynesDaniel Haynes Posts: 379 admin

    Hello everyone,

    An update on the caching problems with the site: I'm afraid we're not quite there with a full fix on this yet. The tech team needs to tinker a bit further before we're properly up and running again. Apologies - I was hopeful we'd have a full fix by the end of today.

    I'll be given an update late morning (Friday 27th), so I'll pass on any information as I have it.

    In the meantime, annoying though it is, please refresh your browser, as per my original post on this thread to update the forum lists and your private message list.

    If you need any further help, it's best to drop us a line at [email protected] rather than private messaging, as some of you are having trouble picking up responses. We'll pick up emails in the morning and get back to you.

    Fingers crossed for better news tomorrow.

    Daniel Haynes
    Editor, gardenersworld.com

  • Peat BPeat B Posts: 441

    IF A COMPUTER IS INVOLVED, THEN WHAT DO YOU EXPECT ????

  • nutcutletnutcutlet PeterboroughPosts: 26,020

    image Can't do it any more.  Half the forum members have given up, new members can't work it out. Nothing here

     

  • Peat BPeat B Posts: 441

    Hi, Cutnutlet,  Of late, I too have found that all of a sudden, there is a cut off from 'conversations' . This has been going on for more than a month now............  I thought everyone hated me ! image

  • Birdy13Birdy13 Posts: 578

    26 Sept @ 20:16

    Same frustration here plus typing is in 'go slow' mode now too.

    I suggest our posts are all dated within the text becaues terms like Yesterday and Today tell you nothing if the updating isn't working.

  • Pouce vertePouce verte Posts: 1

    Thanks for keeping us in touch. Seems OK now (Thurs 26th). Also have now learnt how to do a cache refresh. Something new every day!

    Taking it easy after gathering in 123lbs of pumpkin and endless kilos of black grapes. Yum.

  • flowersforbeesflowersforbees Posts: 221

    28/9/13 - Great idea of yours Birdy - will date all my postings from now on -

    maybe then I'll know what day it is!!  imageimage

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