Not Gardening, Gas Smart Meters
barry island Posts: 1,614
A cautionary tale of my so called smart meter, a couple of weeks ago we had an email asking for meter readings even though we have a smart meter, on looking I found that the gas meter screen wasn't lighting up so no readings were showing, contacted BG call centre who insisted that we send a photograph of said meter, to cut a long story short we were put on the meter fault team to do list. Three weeks pass in which time we get an estimated bill based on last years use, I know that we have used less gas this year as we have been frugal with the heating however hoping that the meter contained the correct readings and that it was only a battery that needed changing, yes gas smart meters depend on a battery to work, the true readings would be there for all to see. The chap turned up to change the meter, he didn't have batteries but changed the meter for one which looked the same but wasn't a smart meter or so he said. We had another email asking for a meter reading and that we would need to take another reading in a weeks time, my wife not happy about one of us having to crawl into the cupboard to read the meter complained why haven't we been given a smart meter, a couple of days later we received a message that we did in fact have one and they were receiving readings although it didn't show on our monitor. This still doesn't help regarding the estimated bill because their meter packed up, we shall wait and see.
weren't those the few weeks that you were away and used no gas at all?...
Can you tell me what happens when the battery in a smart meter fails?
1) Does the meter still record usage - and how?
IN the event that the battery completely runs flat, you should continue to receive a supply of gas to the premises, however this may not be recorded correctly should the meter fail due to a battery fault, and could result in the supplier having to estimate the usage for this period.
2) I understand that if the battery runs low, it notifies 'someone' (and beeps). Who does it notify - and what happens if the meter is not compatible with the customer's current suppliers systems? (IE my meter (V1) was installed by British Gas, but I moved to another supplier who could accept my SM readings - can they still receive the low battery alert?)
Most batteries within Smart Meters have an expected lifespan of approximately 10-15 years, and the meter will producing a beeping noise when the battery begins to run low. If the meter has maintained remote connectivity with the supplier they may automatically receive a warning from the meter.
3) Who is responsible for replacing the battery? Is it the original installer or the current supplier - or is there a separate independent group that handles this?
Your current supplier is responsible for all metering equipment with your property. If your meter begins beeping or if you suspect it may have a fault, we would suggest contacting your current supplier as soon as possible to report the issue.