Potted Christmas Tree

in Plants
Hi all!
I recently bought a potted Christmas tree, but the roots are as shown in the picture. I would’ve said pot bound. I contacted Patch, where I bought it and got this response:
The roots coming out of the pot are nothing to be concerned about, the plant and roots look healthy.
The roots settle at the bottom of the pot and sometimes stick out of the pot side and this looks as expected. A lot of our plants that are delivered fresh from the growers look like this and have a good amount of compost in there to last at least a year without the need for repotting.
We suggest gently cutting the roots. Pruning a few roots back shouldn’t impact the whole tree’s health as there should be an established root system that will be fine with those side roots being cut back!
The roots settle at the bottom of the pot and sometimes stick out of the pot side and this looks as expected. A lot of our plants that are delivered fresh from the growers look like this and have a good amount of compost in there to last at least a year without the need for repotting.
We suggest gently cutting the roots. Pruning a few roots back shouldn’t impact the whole tree’s health as there should be an established root system that will be fine with those side roots being cut back!
Am I being robbed off?
Thanks so much!
Thanks so much!

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