Wilkos are soon to be reinstating click & collect

young codger

I've been talking to the customer care team at Wilko head office today. I have been  assured that the  'click & collect' (that was suspended due to Covid) will be back soon.

For those not familiar, this is where you can order online and have the items delivered to your local store for just £1. 

It is unknown why management at Wilko have not pulled their finger out months ago like other retailers. We have been out of lockdown for a while. 'Soon' is as good as it gets, as no specific date has been given.

Lyn

They definitely are a bit late with that,  unfortunately we haven't got a store near us,  I always make a list and get loads of stuff on one postage of £5.00.  It would cost me a lot more to get to the store. 
I assume they mean delivery to their own stores,  sometime ago, Morrison had a lock up outside for other goods other than their own to be collected. 

barry island

Didn't it used to be free? The problem I had with Wilco delivery is that when I ordered 3 bags of seed potatoes and 2 of shallots cost of delivery £5, the order was missing a bag of seed potatoes, yes I got a refund as they were out of seed potatoes, a week later I received an email to say that seed potatoes were back in stock, there was no way I was going to pay another £5 delivery for a £2.50 bag of seed potatoes.

young codger

It would have been more sensible of Wilko if they had emailed you before despatch, to ask if you wanted to wait a bit longer so that you could have received everything that you had ordered. You would at least have had the option to choose what to do. 

As for any charges for delivery to their own store, it seems out of step with what other retailers do, which tends to be free. Certainly that is how things work at Argos for example. I cannot say whether it used to be free or not because I have never managed to order anything from them online. Other members on here may know. 

Lyn

I had never used the click and collect but I do make a list through the year of what I need,  then put in an order for £100.00 or so.  It’s all in the £5.00, It usually comes in 3 or 4 different boxes and on different days.  Sometimes they have an offer of free post over £100.

young codger

Do they tend to get it right? I hear stories about home deliveries from supermarkets. Obviously supermarkets must deal with many thousands of orders between the big three.

Lyn

I’ve been having Tesco delivery for years,  never wrong,  they do substitute some items if they’re out of stock but it’s always to your advantage,  you can refuse them and the money is back in your account the next day.
Same with Wilco,  never had a problem,  only once I bought a candle in a glass jar,  it was broken,   I phoned or maybe emailed,  she sent another one immediately.  Said throw the broken one away.