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I hate Expedia

Wife and daughter were due to flight to Japan on 2.7, child got covid so they couldn't go. I called Expedia on 1.7, the day before departure, just to inform them they were not going to turn up, I was neither asking nor expecting any refund. I just thought it was nice for them to be informed.

Then and there Expedia guy at the phone told me the airline were issuing me a travel credit of (almost) the full fare, all done, nothing left for me to do. I could later claim the travel credit via phone, not possible online. Guy also said "you will receive an email, confirming your cancelation and your credit, within 24hr". Such email never arrived and I happily forgot about it.

Now we want to book the next travel. I just called Expedia and they tell me the "canceled" flight actually never got canceled, they will cancel it now... The departure was in the past, but the return still lies ahead. I suppose consequence of this (if it does at all happen) is that, at best, they will refund only the return.

Why the hell did the operator say to me "I have canceled your flight, now you got a travel credit", and 3weeks later his colleague says "your flight never got canceled"....

And I just wasted hours (yes, hours, not exaggerating) at the phone.

 

Very angry.

Posts

  • Hostafan1Hostafan1 Posts: 34,536
    if they have a facebook page, I'd rant on there. Does wonders when EVERYONE  can see your complaint
    Devon.
  • BenCottoBenCotto Posts: 4,491
    Look at the graph; you’re not alone.

    https://uk.trustpilot.com/review/www.expedia.co.uk

    Always book direct with with the airline, not with a buck-passing intermediary
    Rutland, England
  • KiliKili Posts: 1,079
    I once made the mistake of using Booking.com to book a hotel in the Brest area of France. On arrival it was closed for refurbishment. Fortunately the hotel next door had a room.
    I'll never use a third party agent again. I always phone the hotel direct and if their price is higher than the third party agent I ask for it at that price. Sometimes it works sometimes not.

    'The power of accurate observation .... is commonly called cynicism by those that have not got it.

    George Bernard Shaw'

  • Hostafan1Hostafan1 Posts: 34,536
    Ditto " On the Beach " dumped us in a dump in Egypt ( the hotel we'd booked was closed, had been before we booked it , yet they were still advertising it after we called to complain ) .
    I've never been so pleased to come home in my life.
    Devon.
  • a1154a1154 Posts: 1,073
    I have no experience of Expedia, but have used booking.com a lot, 10 or 12 times maybe, without any issues. I think it’s rather good.
  • cazz_bcazz_b Posts: 1
    5 hours on hold to try to sort flight credit when the Covid-19 pandemic was just kicking off, before most places closed their borders, only to be cut off and have to start all over again. They had one song ‘unchained melody’ as their hold music for 5 hours. I know it was a unforeseen circumstance but never again with Expedia.
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