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anyone else having trouble with "prescription ordering direct" ?

I've been trying to get through to order my prescriptions for three working days now, and the queue is always at "maximum capacity".  This is Shropshire, btw.
The service is utter rubbish, and has been pretty much since the P.O.D was introduced as an "improvement".  
Whose idea was this cr*p ?
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Posts

  • XenobiaXenobia Posts: 36
    Apologies, I was aiming at Curmudgeons Corner with this post, but missed :(
  • XenobiaXenobia Posts: 36
    Should I re-post in the right place?
  • AnniDAnniD South West UKPosts: 10,398
    I think you should leave it here, it stands out. Someone who might not normally look at the Curmudgeon thread might be able to share their experience and even offer advice :)
  • XenobiaXenobia Posts: 36
    That's kind of you!
    i feel a bit of an idiot, though.
  • AnniDAnniD South West UKPosts: 10,398
    Don't stress about it :) . Hope you get a response . 
  • debs64debs64 West Midlands, on the edge of the Black Country Posts: 4,330
    I think doctors signed up for the scheme to ease pressure on their phone lines and staff.  I use it here in the West Midlands with no problems at all.
    Does your surgery have online patient access? That can be used to order prescriptions. 
  • XenobiaXenobia Posts: 36
    I'm not sure, but I'll find out.  Thanks for the tip :)  
  • B3B3 South East LondonPosts: 22,329
    I just phone the chemists near the surgery and they contact the surgery for the repeat prescription.
    In London. Keen but lazy.
  • steveTusteveTu UK - South Coast Retirement Campus (East)Posts: 2,148
    My surgery has a website via https://www.mysurgerywebsite.co.uk that has a facility to manage repeats (so maybe yours is also signed up?). The web repeat order gets signed off by the doc and shipped to a pharmacy of your choice. It does say allow 4 days for the process though. I've been using it for 6 years without issue.

    UK - South Coast Retirement Campus (East)
  • Pete.8Pete.8 Billericay, EssexPosts: 9,075
    I've not used "prescription ordering direct" but I do use Lloyds Direct and they're ok.
    When I have needed to speak with them I have been able to and emails are answered quite quickly.
    They sometimes do not have something in stock and I have had to wait 2 weeks on rare occasions, but I usually get my meds within a week
    https://web.lloydsdirect.co.uk/v2/sign-up/create-account
    Knowledge is knowing that a tomato is a fruit.
    Wisdom is not putting it in a fruit salad.
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