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Subscriber seed packet empty

Daphne TaylorDaphne Taylor Posts: 3
in The potting shed
HI, Ive tried cpntacting the magazine by email and twitter and no response, my seed packets in march issue were caught in the envelope seal and were cut across the middle and arrived empty. How do I get them replaced or get Gardeners world to respond

Posts

  • pansyfacepansyface Posts: 21,577
    A good old fashioned letter is often successful.🙂

    By post: BBC Gardeners’ World Magazine, Immediate Media, 2nd Floor, Vineyard House, 44 Brook Green, Hammersmith, London, W6 7BT.



    Apophthegm -  a big word for a small thought.
    If you live in Derbyshire, as I do.
  • DovefromaboveDovefromabove Posts: 82,788
    Contacting the folk who handle the subscriptions might get a result

    https://www.buysubscriptions.com/customer-services/contact
    “I am not lost, for I know where I am. But however, where I am may be lost.” Winnie the Pooh







  • FairygirlFairygirl Posts: 50,346
    How annoying. Do you mean someone had deliberately cut the packet @Daphne Taylor? 
    If so, you may not be able to resolve it, although I'd hope G's World would do so.
     
    If not, what seeds were they? Someone will be able to send you some if they have plenty to spare.  :)
    It's a place where beautiful isn't enough of a word....



    I live in west central Scotland - not where that photo is...
  • Daphne TaylorDaphne Taylor Posts: 3
    Hi Fairygirl. thanks for replying, the seend packet was coaught in the invelope seal and appeared to have been sliced across so the tomato side was only partially there, and obiosuly empty. I sent pictures to GW via twitter and emailed but email says they wont reply and tweet was ignored
  • Daphne TaylorDaphne Taylor Posts: 3
    Dovefromabove said:
    Contacting the folk who handle the subscriptions might get a result

    https://www.buysubscriptions.com/customer-services/contact

    Thank you thts a good idea, Ive sentthem details, much appreciated
  • pansyfacepansyface Posts: 21,577
    If that doesn’t work, send them a letter and enclose the torn packet.
    Apophthegm -  a big word for a small thought.
    If you live in Derbyshire, as I do.
  • Jenny_AsterJenny_Aster Posts: 648
    Did you buy Gardener's World from a newsagent? If you did why go back to them and ask for the faulty magazine to be replaced. They do have a duty to sell you a pristine issue. It's no skin off their nose as they'll just return the faulty issue to their wholesaler for a credit.
    Trying to be the person my dog thinks I am! 
  • FairygirlFairygirl Posts: 50,346
    Subscriber @Jenny_Aster, so it gets posted to you  :)
    If you get no joy @Daphne Taylor, and it's tomatoes you want, we have a seed swap thread on the forum. Someone will be able to send you some seed  :)
    It's a place where beautiful isn't enough of a word....



    I live in west central Scotland - not where that photo is...
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