Gardening Express - Problems
I too am having problems with Gardening Express after buying 3 magnolias (all different) earlier this year. All failed to break dormancy and grow. The plants were also smaller than the stated size. Have tried numerous times to e-mail + message them on their website - with no success. There is no telephone number to contact them direct. Have now seen all the complaints on Trustpilot - so the problem with this Company has been going on for years. Just a shame I didn't think to look at the reviews on Trust Pilot before I ordered. Thanks for advice on contacting Credit Card Company - hopefully they will be able to help me. I will probably also contact Trading Standards. I buy a lot of plants on-line from other reputable Companies and have never had any problem with replacement or refunds. Gardening Express is the exception and is a Company I will never deal with again and would definitely not recommend it.
If I was buying something like a Magnolia, I'd use a proper nursery. These sorts of places aren't growers of plants, they're just retail outlets dealing in cheap, easily turned over products. Quantity not quality .
I live in west central Scotland - not where that photo is...
So I guess going forward I'll only buy from them if they have real bargains (like the tree lily bulbs and dahlia bulbs I bought from them for like £1 for a pack of 3), as customer service for plants that arrive in a poor condition just can't be relied on.
In contrast, a few plants that I bought from SGC which arrived in poor conditions, they refunded me immediately without any issue at all.