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I’ll never use this company again

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  • Chris-P-BaconChris-P-Bacon Posts: 414
    NewBoy2 said:
    Cloudy2Clear window pane replacements.

    Dont use.
    errr...ok.
  • JennyJJennyJ DoncasterPosts: 4,339
    JennyJ said:
    LesleyH said:
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X

    Good outcome!
    If the plants are really with the courier, then they should turn up at some point unless they're lost (I don't think they can be recalled, or not easily).
    They've probably been pinched..

    Well in that case it'll serve them right if they're dead from hanging around in a van/warehouse/depot in this heat (the plants that is, not the courier).
  • FairygirlFairygirl west central ScotlandPosts: 39,150
    A pity you had to resort to the 'social media' route @LesleyH, but sadly that often seems to be the only way to get a result. Even before the pandemic, that was the case with some companies.
    If they'd dealt with your requests correctly to start with, it wouldn't have happened, and as you say, you would have had a choice as to what to do. They should have kept you updated, and if the plants were sitting waiting for weeks to be dispatched, they certainly shouldn't have expected you to be happy, and a refund should have been offered at that point. 
    I wonder what state the plants would have been in anyway, if they had then been sent. 
    It's a place where beautiful isn't enough of a word....


  • LynLyn DevonPosts: 18,423
    I thought a message on Facebook would do the trick, they hate that.  Glad it’s sorted. 
    Gardening on the wild, windy west side of Dartmoor. 

  • LesleyHLesleyH Posts: 91
    Thanks all. Looking at Trustpilot (after the event!), this seems to happen a lot. But what surprised - and saddened me was that they said the delivery service they use is Royal Mail. I wouldn’t have expected such service from them. And Yes, it’s such a shame that using social media seems to be the only way to get results these days. 

    And I'm still getting promotional stuff from them offering large numbers of so many different plants at low prices, so they’re not slowing down at all.
  • LesleyHLesleyH Posts: 91
    Fairygirl said:
    A pity you had to resort to the 'social media' route @LesleyH, but sadly that often seems to be the only way to get a result. Even before the pandemic, that was the case with some companies.
    If they'd dealt with your requests correctly to start with, it wouldn't have happened, and as you say, you would have had a choice as to what to do. They should have kept you updated, and if the plants were sitting waiting for weeks to be dispatched, they certainly shouldn't have expected you to be happy, and a refund should have been offered at that point. 
    I wonder what state the plants would have been in anyway, if they had then been sent. 
    I actually get really upset at the thought of the poor plants if they are sat dying in a warehouse somewhere
  • FairygirlFairygirl west central ScotlandPosts: 39,150
    In my experience -and I worked somewhere where we used both a courier and R. Mail-  R. Mail were always excellent. 
    Just in terms of receiving and sending personal parcels of all types, they're consistently better than couriers.
    I think that was just an excuse. At least you got a refund, even if it means you may not be able to get the a plants you wanted.  With these types of companies, it's often just a question of numbers. The majority of the time, they're probably fine, and if there's  5 or 10% of customers having problems, it possibly doesn't affect their bottom line much. Not so great if you're in the 5 or 10% though. 

    Treat yourself to something nice  ;)
    It's a place where beautiful isn't enough of a word....


  • LesleyHLesleyH Posts: 91
    Fairygirl, I too thought it an excuse and yes, I’ve just ordered a Fuchsia Deltas Sarah 🙂
  • Allotment BoyAllotment Boy North London Posts: 4,077
    I am late to this thread but I have used Woolmans for several years without any issues.  I realise that doesn't help you but I think your experience isn't typical of them. 
    AB Still learning

  • FireFire LondonPosts: 10,834
    I honestly think one of the best plant companies in the UK.
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