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I’ll never use this company again

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  • mikeymustardmikeymustard Posts: 495
    LesleyH said:
    But my order has sat in dispatch for weeks, so I really don’t see why I wasn’t allowed to cancel. 
    Have a look at this: 
    https://www.which.co.uk/consumer-rights/advice/how-do-i-cancel-an-online-order-ah8tt8e97qxi#cancelling-after-waiting-over-agreed-timeframe
  • LesleyHLesleyH Posts: 124
    Thank you all you all for your comments and those with advice. Very much appreciated. Mikeymustard I will follow the advice in your link, thank you.
  • mikeymustardmikeymustard Posts: 495
    I hope it helps @LesleyH.
    It's a real shame for you; other people seem to've had a better experience of the firm, but that obviously doesn't help your situation! I hope you get some resolution soon
  • FireFire Posts: 18,146
    I'm not disputing that they screwed up, I'm just saying that we are now interesting times and a lot of companies' systems are failing. Ask to speak to a manager at Woolmans and see if you can cancel. If the plants haven't been dispatched, you are within rights to cancel your purchase.

    Half the country seems in meltdown and in isolation again.
  • LesleyHLesleyH Posts: 124
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X
  • amancalledgeorgeamancalledgeorge Posts: 2,544
    Glad they acted on it...but sounds like it took far too much effort from your end. 
    To Plant a Garden is to Believe in Tomorrow
  • NewBoy2NewBoy2 Posts: 1,813
    Cloudy2Clear window pane replacements.

    Dont use.
    Everyone is just trying to be Happy.....So lets help Them.
  • JennyJJennyJ Posts: 10,124
    LesleyH said:
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X

    Good outcome!
    If the plants are really with the courier, then they should turn up at some point unless they're lost (I don't think they can be recalled, or not easily).
    Doncaster, South Yorkshire. Soil type: sandy, well-drained
  • FireFire Posts: 18,146
    I'm glad you got a good result.
  • Chris-P-BaconChris-P-Bacon Posts: 943
    JennyJ said:
    LesleyH said:
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X

    Good outcome!
    If the plants are really with the courier, then they should turn up at some point unless they're lost (I don't think they can be recalled, or not easily).
    They've probably been pinched..
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