Forum home Plants

I’ll never use this company again

135

Posts

  • mikeymustardmikeymustard Posts: 328
    LesleyH said:
    But my order has sat in dispatch for weeks, so I really don’t see why I wasn’t allowed to cancel. 
    Have a look at this: 
    https://www.which.co.uk/consumer-rights/advice/how-do-i-cancel-an-online-order-ah8tt8e97qxi#cancelling-after-waiting-over-agreed-timeframe
  • LesleyHLesleyH Posts: 91
    Thank you all you all for your comments and those with advice. Very much appreciated. Mikeymustard I will follow the advice in your link, thank you.
  • mikeymustardmikeymustard Posts: 328
    I hope it helps @LesleyH.
    It's a real shame for you; other people seem to've had a better experience of the firm, but that obviously doesn't help your situation! I hope you get some resolution soon
  • FireFire LondonPosts: 10,924
    I'm not disputing that they screwed up, I'm just saying that we are now interesting times and a lot of companies' systems are failing. Ask to speak to a manager at Woolmans and see if you can cancel. If the plants haven't been dispatched, you are within rights to cancel your purchase.

    Half the country seems in meltdown and in isolation again.
  • LesleyHLesleyH Posts: 91
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X
  • amancalledgeorgeamancalledgeorge South LondonPosts: 2,255
    Glad they acted on it...but sounds like it took far too much effort from your end. 
    To Plant a Garden is to Believe in Tomorrow
  • NewBoy2NewBoy2 BristolPosts: 1,793
    Cloudy2Clear window pane replacements.

    Dont use.
    Everyone is just trying to be Happy.....So lets help Them.
  • JennyJJennyJ DoncasterPosts: 4,419
    LesleyH said:
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X

    Good outcome!
    If the plants are really with the courier, then they should turn up at some point unless they're lost (I don't think they can be recalled, or not easily).
  • FireFire LondonPosts: 10,924
    I'm glad you got a good result.
  • Chris-P-BaconChris-P-Bacon Posts: 420
    JennyJ said:
    LesleyH said:
    Sarah from Woolmans contacted me after I commented on their FB page. A refund has been offered. She states that the parcel was with the courier so, even though it was still very overdue anyway, the courier has made this even worse. Thank you all. X

    Good outcome!
    If the plants are really with the courier, then they should turn up at some point unless they're lost (I don't think they can be recalled, or not easily).
    They've probably been pinched..
Sign In or Register to comment.