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I’ll never use this company again

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  • LesleyHLesleyH Posts: 91
    I have used Woolmans in years gone by without issue but I have had your experience with other companies. If you paid by credit card you might want to talk to your issuer as you have certain rights as a consumer but you have to talk to them rather than the company you are buying from.
    Thanks Rachel. Sadly, no, PayPal. But I will check, thank you 🙂
  • FireFire LondonPosts: 10,916
    edited 20 July
    Can I ask if the plants were in bad condition? It's possible that Woolmans use other companies for dispatching. Not all companies use sales, nursery and dispatch through the same place/infrastructure. But yes, they should have been clearer.

    I like Sarah Raven, but I have had the same thing this year; and Suttons, Jacksons, Middletons and others - big delays. Luckily I haven't beenin a rush. I have just received some shunted begonias and petunias that I ordered in April. :D
  • JennyJJennyJ DoncasterPosts: 4,414
    I think it's been a difficult year, cold spring, then staff problems due to people off work isolating. You can't pick and pack plants from home. Sarah Raven told me their grower had had a crop failure with their Verbena bonariensis and they weren't sure when or whether they'd be able to get more, so I cancelled that part of my order. I only found this out when I phoned them to find out where they were though, goodness knows how long it would've been if I'd just waited.
  • Aaron 583Aaron 583 Posts: 63
    It says a lot about the company that so many people jump to back Woolmans up, just generally good willed and matured people in here 🙂. I had an issue with my woolmans order being delayed but continued to get promotional emails dropping asking to place more orders, I don’t think they’ve helped the situation.
  • LesleyHLesleyH Posts: 91
    Fire said:
    Can I ask if the plants were in bad condition? It's possible that Woolmans use other companies for dispatching. Not all companies use sales, nursery and dispatch through the same place/infrastructure. But yes, they should have been clearer.

    I like Sarah Raven, but I have had the same thing this year; and Suttons, Jacksons, Middletons and others - big delays. Luckily I haven't beenin a rush. I have just received some shunted begonias and petunias that I ordered in April. :D
    I haven’t received them, that’s the point. I totally get that things can happen to growers that might mean they cannot offer a type of plant or it’s delayed. My point is, is that when an order gets so very late and you’re waiting weeks and you’ve still not received anything, you should have the opportunity to cancel, get a refund and go elsewhere. 
  • LesleyHLesleyH Posts: 91
    JennyJ said:
    I think it's been a difficult year, cold spring, then staff problems due to people off work isolating. You can't pick and pack plants from home. Sarah Raven told me their grower had had a crop failure with their Verbena bonariensis and they weren't sure when or whether they'd be able to get more, so I cancelled that part of my order. I only found this out when I phoned them to find out where they were though, goodness knows how long it would've been if I'd just waited.
    See, I think being allowed to cancel that part of your order was the fair and right thing to offer the customer. I’ve written emails to Woolmans to be told that my plants would be arriving. They didn’t. Then an email came saying my order had gone to dispatch. Then to be told they’d be arriving . They haven’t. And then you can’t get a refund and cancellation if the order has gone through to dispatch. But my order has sat in dispatch for weeks, so I really don’t see why I wasn’t allowed to cancel. 
  • JennyJJennyJ DoncasterPosts: 4,414
    I agree you should be able to cancel and get a refund. 
  • newbie77newbie77 LondonPosts: 912
    OP, i totally relate to your frustration and anger. Yes if something is not shipped in time you should be able to cancel and get refund.
  • FairygirlFairygirl west central ScotlandPosts: 39,521
    It's nothing to do with whether stocks are low or anything else. Yes, lots of outlets are experiencing difficulties, but it's basic customer care. The OP is being fobbed off.
    A decent company with proper customer care would have replied stating there was a delay due to A,B or C, and asked if she wished to wait, or alternatively be offered a refund. 
    Very simple.  :)
    There is also a huge difference between am outlet which grows and sells it's own products, and one which doesn't, and relies on other growers/nurseries for the stock. 
    It's a place where beautiful isn't enough of a word....


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