I wouldn't expect God to deliver Impatiens plug plants by post in good condition! I'm amazed that any firm would even contemplate doing so - it's been down below 0C here in the South of England every night in April and wrapped up no doubt in polythene, Busy Lizzies will damp off soon as look at them. I might be tempted by trusted courier but even they are having Covid overload problems. Soft stuff and plugs - go pick them up or forget it and grow your own.That said - I mourn the loss of T&M's great name - years ago Dobbies was a cheapskate bucket shop run out of warehouses that also filled packets for other well known brand names. Dobbies sold seeds and nothing else, I used them virtually exclusively and they never failed. Thompson & Morgan of Ipswich was almost like a branch of the RHS! I felt as if I should doff my cap before asking for a catalogue - and what a tome it used to be! They had a standing menu of thousands and would do their best to obtain any seed from anywhere - those days have gone. Sadly. If you have a bad delivery - damaged, stuff missing or totally unfulfilled - DON'T put up with it! PLAGUE the supplier until you get your promised goods or a FULL refund.My professional website is still up and pretty regularly I get erroneous contact page complaints from America - where a nursery firm has "borrowed" part of my firm's name - so many dissatisfied customers! If it wasn't for Mr Biden's Special Relationship tax a bio regulations - I could easily have a new business.
'The power of accurate observation .... is commonly called cynicism by those that have not got it.
George Bernard Shaw'
Does this mean that Suttons is now T&M? I had a very small order from them recently and they warned me that delivery could be slow, it was, very, but the plants were well packed and healthy. I, too, have been sorry to see the demise of T&M.
Not being a customer of these firms any more because of disappointment in the past, it may be a case of old fashioned service levels not being sustainable in a modern market? If the bank balance dips, there's often a frantic period of trying to keep afloat before eventual collapse. In all walks of life, just think of the old brands that have disappeared in the last decade or so?
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