All credit to Hayloft !
2 or 3 years ago I ordered Helleborus 'Golden Lotus' . The first year it grew very strongly ; the second year the vibrancy and duration of the flowers were a beacon on my Spring border and a tribute to the skill of the breeders who raised it .
This year the plant has completely disappeared (!) ; not a trace .
Enquiring to Hayloft as to whether it is susceptible to Winter wetness , they said highly unlikely .
As a gesture of goodwill they are now sending me not one , but three new plants free of charge inc. P&P !
Now that's what I call good back-up service !