Good Value for Money?
I received my first order from Ballyrobert Gardens this morning. A bit disappointed if I'm honest, two 9cm pots of Ann Folkard. Nice website, exceptionally quick service and delivery, and OK looking plants...but oh so tiny. I was hoping to pot them on into a bigger pot when they arrived to allow them to put on decent growth before Winter, but they look barely bigger than plug plants, so will have to stay in their pots for the next month at least I reckon to grow some roots. £4.99 each...good value, I doubt it.

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A lot of nurseries seem to be supplying smaller plants than usual, probably due to the pressures they have been under for the last few months.
If you're not happy, it may well be worth contacting them with your comments. After all they have a reputation to consider and would be happy to be given the chance to respond l'm sure
Very often, sellers will cut the tops of the perennials, especially hardy geraniums. So long as the roots are there, they will leaf up pretty quickly.
If it's just a mass of loose compost, I would complain.