When I look at my invoice they list the cost of the plants, less discount, and the total amount I paid. VAT is then shown as the amount included and not added on. When you ordered online you would have paid the cost of the plants (plus postage if under £10) and the VAT would have been included not extra.
The prices on the website include VAT. It has to be shown as a separate line on the invoice, as described by @Fran IOM , for customers who need do VAT returns.
Doncaster, South Yorkshire. Soil type: sandy, well-drained
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