Out & Out

Was wondering if anyone else tried to use the money off coupon in the April magazine to order garden furniture from Out & Out. 
I ordered a garden set from them and was told delivery would be in 3 weeks.  11 weeks later and after numerous phone calls and emails, still no furniture! Ive given up and cancelled the order. 
Just wondering if anyone else is in the same position?


  • LynLyn DevonPosts: 14,131
    I haven’t, but make sure they’ve refunded your money or make a claim on your credit card. 
    Gardening on the wild, windy west side of Dartmoor. 

  • philippa smith2philippa smith2 Posts: 7,201
    If possible, I'd check whether or not they have accepted your cancellation of the order - they don't sound too on the ball ?
    If you paid with a Credit card, as Lyn says you should be able to get a refund that way if the company have failed to deliver the goods.
  • Thanks guys, I spoke to them on the phone, they promised refund within 5 days. 
    Just very frustrating, whatever happened to good customer service.
    Doesn’t seem to exist much anymore.
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