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Misleading advertising

ANNE538ANNE538 Posts: 3
A well known plant company based in Paignton supplied me with plants which were advertised as violas, but when they arrived they had pansy sized flowers. Their customer service told me that due to breeding, the plants are now more compact with larger flowers!


  • RubytooRubytoo Posts: 1,596
    With cultivars hybrids etc these days I honestly get confused  and don't know if you have been had, lied to, or what.

    If you do a search online, there are descriptions of viola versus pansy.
    Four petals up and one down is Pansy.
    Two up and three down Viola.

    This is on lots of sites but there are probably ones discrediting the above descriptions. But it may be a start for you to verify?
    Try looking for people with National collections or specialist hobbyists. They are usually the most knowledgeabley correct.
    Good Luck.
  • ANNE538ANNE538 Posts: 3
    I realise they are from the same family, but the photographs on their website simply do not look like these plants!

    I purposely bought these to fill in gaps between other violas in planters and the flowers are twice the size of the existing violas.

    Very disappointed to have been "fobbed off" as I did not receive what I ordered.
  • MarlorenaMarlorena Posts: 8,644
    I sympathise, I wouldn't be happy about that either and would be somewhat vigorous in my indignation..
    People expect Pansies to have large flowers... violas we expect to have smaller flowers.. these are not plants I ever  buy online as they are sold virtually everywhere these days, so one can pick them out, but nevertheless.... you had certain expectations according to their listed inventory with accompanying photos...
    East Anglia, England
  • YviestevieYviestevie Posts: 7,063
    You could take a look at the Wildgoose/Bouts viola website, they specialise in them.
    Hi from Kingswinford in the West Midlands
  • Lizzie27Lizzie27 Posts: 12,429
    I would ask for a refund as the plants were not what you expected or wanted. If the supplier is any good they should not quibble.
    North East Somerset - Clay soil over limestone
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