Bulb - not the garden variety but an Energy Company
I'm just wondering whether any of you have heard of Bulb Energy ? I hadn't until recently and now find myself embroiled with them.
They apparently supplied the previous owner of my property but seem incapable of understanding my wish to use another supplier and registered an objection.
After several emails/phone calls, I have finally managed to convince them that I do not wish to have them supply my electric - it will take them more than 3 weeks to effect a "switch".
I find that - well - quite amaaaazing
Story doesn't end there however - they now wish me to pay £180 plus for 30 days electric supply - they were given the meter reading when I bought the property and have estimated my usage at a whopping 39 kwh per day. The true usage is 7.34.
I have no idea who lived here before and understand there were outstanding debts but how can anyone realistically consume that amount of electricity in one 24 hour period ?
Their customer service ( I use the term loosely ) leaves much to be desired - they are always going "to respond within 3 working days" but never do.
I'd be interested to know if anyone uses these people and how they have found them.
From my point of view, garden bulbs are a lot easier to deal with
They apparently supplied the previous owner of my property but seem incapable of understanding my wish to use another supplier and registered an objection.
After several emails/phone calls, I have finally managed to convince them that I do not wish to have them supply my electric - it will take them more than 3 weeks to effect a "switch".
I find that - well - quite amaaaazing

Story doesn't end there however - they now wish me to pay £180 plus for 30 days electric supply - they were given the meter reading when I bought the property and have estimated my usage at a whopping 39 kwh per day. The true usage is 7.34.
I have no idea who lived here before and understand there were outstanding debts but how can anyone realistically consume that amount of electricity in one 24 hour period ?
Their customer service ( I use the term loosely ) leaves much to be desired - they are always going "to respond within 3 working days" but never do.
I'd be interested to know if anyone uses these people and how they have found them.
From my point of view, garden bulbs are a lot easier to deal with

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All of them are capable of being useless though, and I had a bad experience of First Utility when I moved here 6 years ago - threats to be taken to court etc as I apparently 'owed them money'. They actually owed me money.
I always advise people, if they ask me, to take a photo pf their meter readings, and to keep track of every payment. Many companies insist on a monthly reading too, but if they don't,just take one. That way, you have a record of it all, and a solid case if anything goes wrong.
You can report them as well. i'd certainly make them aware of that, and that you're seekinglegal action against themif they don't get their act together.
If you have the new meter reading from when you moved in [along with all the proof that you're the new owner ] the new supplier gives the old one that, and they can only bill you for what you've used. If the previous owner didn't pay them, that's not your problem, no matter what they say. They're 'at it'. Stand your ground.
I moved and had the same problem. because many moons back you would essentially take your supplier with you. whereas it seems for quite a long time now, the 'normal' is that you inherit the supplier at your new house until you switch away.
I did receive an email from a Bulb "Energy Specialist" this am. No apologies, no explanations but at least they will accept my meter readings.
I still find it weird that they could have estimated a usage of 39 kwh per day - half the power points in the house don't work anyway but even so..............!! No wonder they are having debt problems.
At the risk of being anal retentive, I always keep a check on my power usage - for both my own interest and keeping within my budget - usually on a 2 week basis.
Remains to be seen whether or not they will respond to my complaint re their lack of contact and why they are unable to affect a quicker change of supplier.
Perhaps I'm just being particularly grumpy - no surprise there then