Parker’s poor customer service

Kevin135Kevin135 South coastPosts: 2

I’ve been trying to get hold of J Parker’s by email and I’m not sure if they are ignoring me or maybe they don’t like putting things in writing.

i had reason to contact them earlier in the year because the bulbs I received were undersized as in they were not as advertised.  I phoned on that occasion and literally got nowhere.  I felt as if I was talking to a brick wall.

I then ordered another bunch of stuff including fruit plants etc.  The package arrived and there were no arrows on the box indicating which way up it should be.  Needless to say when it arrived it was the wrong way up and the contents of the box looked like they had been through the wars.

The plants were badly crushed, others were totally waterlogged and some foliage was rotten with clear signs of powdery mildew.

i don’t think I am being unreasonable expecting Parker’s to put things right.  Am I the only one whe got the bad box?

Parkers, if you read this then please sort out your customer care because it’s not good!

Posts

  • Pete8Pete8 Posts: 2,920

    I had a problem with Parkers some years ago.
    I called them to say my plants had not been delivered. The very unhelpful lady I spoke to said the plants were delivered and they had proof they were delivered and would not offer a refund.
    I sent the letter below and received a full refund within days.

     

    14 March 2008

     

    Sale of Goods Act 1979

    Breach of Contract

     

    Dear Sir/Madam

    I placed an order for plants last summer on the understanding that they would be delivered at the right time of year for planting.

    On Monday this week I called to ask when they would be delivered and was told that they had been delivered on 3rd December 2007.

    I have not received the plants I ordered.

    I am making time of the essence for this contract and request that the plants be delivered within the next 10 working days.

    Please reply within the next 7 days.

     

    Yours faithfully,

  • LynLyn Posts: 8,418

    I have been using Parker’s for 7 years now,  everything in my garden, I have to say I have had the best of treatment and emails are always answered. Sorry, but have to give credit where it’s due. I’ve had lost deliveries, they are replaced without question. 

    they give diameter of bulbs and I’ve always found them to be true. 

    Last edited: 14 December 2017 11:50:23

    Gardening on the wild, windy west side of Dartmoor. 
  • WelshonionWelshonion Posts: 3,115

    Parkers, T&M, Hayloft are some of several companies I will not use in future.  There are others and several seed companies too.

  • ObelixxObelixx Posts: 10,675

    We get loads of posts about miserable service and plants form Parkers and very few saying they're any good.

    I do have difficulty understanding why, after having one unsatisfactory delivery and no satisfaction you would order a second lot of plants.  A triumph of hope over experience!  There are better companies out there.   

    The Vendée, France
  • WelshonionWelshonion Posts: 3,115

    Obelixx, I wonder the same about wine.  If people start on the cheap bottles, do they ever get to the more expensive, reliable good wines which they will actually enjoy?

  • ObelixxObelixx Posts: 10,675

    We did, though we're always happy to find good wine that is relatively cheap.

    As for plants, if I want bog standard I go to the garden centre and if I want something a bit more special I go to a specialist nursery where I know the quality will be good and the grower/seller knows about plants or sow the seeds myself.

    The Vendée, France
  • philippa smith2philippa smith2 Posts: 6,183

    I've used J Parker on one occasion and my only complaint was the incorrect no. of plants received ( strawberry runners ).  When I telephoned to query this, I was dealt with politely and received another pack of plants ( far more than I was short of ) within the week.  No queries - just an apology from the lady I spoke to.

    As per Obelixx - I fail to understand why anyone would continue to order from a company which had previously either failed to send plants of the standard expected and/or failed to deal properly with a legitimate complaint .

    Once bitten, twice shy comes to mind image

  • Marcs DadMarcs Dad Posts: 9

    Hi, I have to say, I have used them for a large order. I placed it earlier in the year and expected delivery by the end of October. Moving into November it hadn't arrived and so I wrote to them (email) to ask for an update. A very courteous reply came back virtually by return and the full order was delivered the following day. Good quality products too and I have to say, I will definitely be using them again. I'm sorry you had a less than helpful experience.

  • KT53KT53 Posts: 2,154
    Obelixx says:

    We get loads of posts about miserable service and plants form Parkers and very few saying they're any good.

    See original post

     That's the way of the world.  People are far more ready to complain about poor service than to praise for good service.  That said, expectation of good service should be the norm and good service shouldn't be something we need to sing about from the rooftops.

  • I have ordered from J. Parfer on several occasions and imo, you get what you paid for. 

    6 Day Lilly Bertie Ferris and 9 Verbena blue spires costing a total of less that £20 came delivered as bare rooted. No problems with that, but their planting instruction that came with the plants stated they could be planted out straight away in to boarders as long as the soil conditions were not frozen or waterlogged. As they were delivered as bare rooted in September they were potted up and placed in my cold frame for planting out last spring. To state that these could be planted out in to boarders was totally misleading, particularly for any novice garden that would have lost most of these plants based on thier poor root stock, if they had followed that instruction 

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