Nelly - have you tried the social media approach? It seems to be the way to get a response from some companies nowadays. A direct query about the mesh, and that you wouldn't have used them if you'd known about it, might open a dialogue with them. Worth pursuing. Many of them don't bother to respond to emails, or if they do, read what you've written in them before responding. That's certainly been my experience.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
I can't see why Rolawn can't use a biodegradable mesh. Ok, hessian would be too close a weave - but I'm sure something could be developed... how about this sort of thing: https://www.geofabrics.co/products/jute-mesh
"The one who plants trees, knowing that he will never sit in their shade, has at least started to understand the meaning of life." Rabindranath Tagore
It'll be all about the profit margins, @Liriodendron. If it costs a wee bit more to add a different type of mesh, you can be pretty sure the case for any mesh at all won't be nearly as persuasive. After all, grass roots themselves are a pretty good plant-based, biodegradable mesh, but they take time to develop. And time is money!
'If you have a garden and a library, you have everything you need.'
Can they not make an open mesh out of string or similar? It doesn't have to be a close weave like sacking. Admittedly, it would be more expensive than plastic but if you want to industrialise horticulture, it must come at a cost. The teabagging of plants to facilitate a production line is a similar case.
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Many of them don't bother to respond to emails, or if they do, read what you've written in them before responding. That's certainly been my experience.
I live in west central Scotland - not where that photo is...
https://www.geofabrics.co/products/jute-mesh
We have managed for hundreds of years with out it.